FAQ
1. What is your minimum order quantity?
Usually our order quantity is 10 sets. But we accept a lower number of trial orders.
2. Can I take samples?
Of course. We usually provide existing samples for free. However, a small sample fee is charged for custom designs or sizes. If the order reaches a certain amount, the sample fee can be refunded.
3. How long is the sample LEAD TIME?
For existing samples, it takes 1-2 days. They are free. If you want your own design or special color, it takes 5-8 days.
4. How long is the production lead time?
The minimum order quantity takes approximately 7-15 days depending on the schedule.
5. How are the products shipped?
In order to save costs and ensure you get the goods efficiently, we recommend small amounts by courier. For large orders, we recommend shipping by sea.
6. What file formats do you need for custom designs?
We have professional designers. You can provide JPG, AI, CDR or PDF. We will prepare the artwork for the mold or print screen for you.